Improved management of a gated development

Our team took over this estate in Chatham overlooking the River Medway, which was made up of 41 flats and mews houses. The Directors of this gated development had opted to change managing agents due to the previous agent not addressing the concerns of residents and failing to communicate with the board on a regular basis. Our team stepped in to rectify their concerns and bring the estate back up to standard.

  • With a lack of care shown by the previous managing agent, invoices had not been handled correctly, and maintenance had not been carried out properly, so some areas of the estate had fallen into disrepair.
  • With the board of Directors changing, there had been a lack of communication between the agents and the new Directors, leading to multiple issues not being resolved.
  • The electric gates at the entrance were no longer working correctly, so the estate was open and not properly secure.
  • Despite the fact that there were limited arrears to collect, there was a large discrepancy between the funds available to the Directors and the invoices that had been paid out, so it was essential to get to the bottom of this as soon as possible.


To get to the bottom of the discrepancy between funds available and invoices paid, we arranged for a full review of the previous accounts to be carried out. We engaged forensic accounting on behalf of the RMC to look at the accounts in further detail and get to the bottom of this problem. We also arranged for repairs to take place at the estate, including restoring the gates and implementing a functioning entry code system.

Upon taking over management of this estate, we opened regular channels of communication with the Directors of the RMC.

mapsWe quickly rectified their concerns with regard to security and general maintenance of the estate, whilst also fully reviewing their accounts and the arrears collection process to ensure that this would no longer be a problem in future.

Directors understood the cash flow and funds available for the running of the estate.


Find out more

If your building or estate requires expert block management services, contact us today to see how we can help. Call us now on 0203 598 9665 or email so that we can discuss your needs.