Complex Roof Repairs

Victorian apartment block in Forest Hill required support for complex roof repairs

The Problem

This large, attractive Victorian building converted into 17 apartments was self-managed by the Directors of the residents management company (RMC). Following a number of roof leaks, they decided that the roof should be surveyed, and any works required carried out. A specific defects report was commissioned. The report, whilst listing some of the work needed, also highlighted that due to the complexity of the roof, not all roof slopes or voids could be inspected.

The directors of the RMC realised that the project would require a section 20 process and that they would be asking their neighbours for considerable sums of money to pay their share. They decided to appoint a manging agent to assist them with the complex project and after contacting a few appointed Jennings and Barrett in 2015.

Section 20 Process

Jennings and Barrett followed the Section 20 process as follows:

  • Sending out notice of intention to carry out works
  • Inviting lessees to nominate contractors
  • Managing the bid process according to the legislation

Jennings and Barrett commissioned a drone survey to enable a thorough inspection of the entire roof (no easy task on the compact plot). Specialist RICS surveyors CWA, based in Sidcup, were appointed to produce the specification, manage the works and sign them off upon completion.  Three roofing contractors were invited to bid for the roof refurbishment.

Roof Refurbishment Works

Experienced contractors, Capital Roofing Ltd based in Blackheath, were awarded the contract. The work included renewing lead flashings and valley gutters, installing new Velux skylights and re using the existing stained-glass windows in new hardwood frames. There was also some work to chimney stacks carried out.


The roof refurbishment cost £1,000 which was apportioned amongst lessees according to their lease. The lease doesn’t allow for a reserve fund to be collected, so the lessees had to find the cost as a lump sum. Due to the management of the Section 20 process all lessees paid on time confident that the required works would ensure they all had secure roof over their heads and were maintaining the value of their homes.

The outcome

Lessees were pleased with the outcome and impressed with the communication throughout the section 20 process and the works.

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